Post Graduate Diploma in BPO Management
Overview
A Post Graduate Diploma in BPO Management equips students with the skills and knowledge needed to excel in the Business Process Outsourcing (BPO) industry. The program focuses on management techniques, industry-specific practices, and effective communication skills.
Curriculum:
Semester : i
- Introduction to BPO Management
- Business Communication
- Process and Operations Management
- Customer Relationship Management (CRM)
- Human Resource Management in BPO
Semester : ii
- Information Technology and BPO
- Financial Management for BPO
- Legal and Ethics Aspects of BPO
- Leadership and Team Management
- Quality and Performance Management in BPO
eligibility
Graduation / 10+2+3
Duration
Fast Track : 1 year Regular : 2 year
Our courses
Our courses helps them to get started as Managers by enhancing their productivity, capability to formulate business policies, strategies and their implications for the organization.
Contact Info
- +91 9783 639 639
- enquiry@nbs.org.in
- Nelson Business School 2nd Floor, EAPL Ascent, No. 6-3-252/3, Above HDFC Bank, Opp: Taj Deccan, Erramanzil, Banjara Hills Main Road, Hyderabad, Telangana - 500082.
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