Advanced Diploma in BPO Management
Overview
An Advanced Diploma in BPO Management provides training in key areas like operations, customer service, and human resources within the Business Process Outsourcing industry. The program covers process optimization, CRM techniques, and the use of technology such as automation and AI.
Curriculum:
Semester : i
- Introduction to BPO Industry
- BPO Operations Management
- Human Resource Management in BPO
- Customer Service Management
Semester : ii
- Technology in BPO
- Financial Management in BPO
- Marketing and Business Development in BPO
- Legal and Ethical Issues in BPO
Pre-requisites
10+2 or Equivalent
Duration
Fast Track : 6 Months Regular : 1 year
